Frequently Asked Questions
Office Depot Custom Imprint
Frequently Asked Questions
Uploading Custom Artwork
What artwork formats are acceptable?
What is the minimum resolution?
What is the maximum artwork size?
How should I submit scanned artwork?
Can I upload transparent artwork?
Can a complete design (such as an entire business card design) be uploaded?
Can I change the color of uploaded artwork?
What are the artwork requirements for raised print products?
What are the artwork requirements for stamps?
How should I prepare my signature for a signature stamp?
Will custom uploaded art appear on matching products?
Designing My Product
What do the border lines around the design layout indicate?
Why does my artwork move when I place it near the margins?
What is a bleed?
Are Spanish symbols available?
How do I add additional lines of text?
What if I would like to change design templates?
Can I change the text colors and format when using a design template?
How do I use the Design Grid?
How do I align text?
Can the image/text be nudged?
How do I add a stock logo?
How do I delete a stock or custom logo?
How do I check for spelling errors?
Can I design a Vertical Business Card?
Proofing My Product
Will my design be checked for any layout or text errors?
Will the colors on the screen match my final printed product?
What is the best percentage to use when viewing a PDF?
How do I check to see if there are any issues with my artwork?
What if my text appears fuzzy on the PDF proof?
What if I see white lines at the edge of my product?
Completing My Order
How do I add another business card with the same design, but different contact information?
Am I able to make changes once my product is configured?
Uploading Custom Artwork
What artwork formats are acceptable?
Acceptable artwork formats and their limitations include:
  • Tagged Image File Format (*.tif, *.tiff)
  • Recommended for best results.
  • Adobe Acrobat Document (*.pdf)
  • Best when size exceeds upload limit or to convert Microsoft Office documents.
  • Does not support artwork cropping.
  • Bitmap Image (*.bmp)
  • EPS Image (*.eps)
  • Images and text should be "flattened" in the native design application before uploading.
  • JPEG Image (*.jpg, *.jpeg, *.jpe)
  • Files must be set at high-quality compression.
  • PNG Image (*.png)
  • GIF Image (*.gif)
  • Not recommended, saving original artwork in this format may result in loss of image quality.
What is the minimum resolution?
All artwork must be submitted at a resolution of 300 DPI (Dots Per Inch) or more. Low resolution artwork will impact the image quality on the final printed product. For best results, use good-quality artwork and scan or save image at a higher resolution, such as 600 DPI.
What is the maximum artwork size?
Artwork may be up to 10,000 pixels, or approximately 10 MB.
How should I submit scanned artwork?
Scan full color artwork in color at 600 DPI and black and white artwork as black only at 300 DPI (Dots Per Inch). For best results, do not submit scanned text. Instead, crop the desired image and add your text in the design studio.

Check your artwork carefully for any spots, blotches, or unwanted lines prior to uploading. Be aware that scanned artwork (especially from a textured paper) may not be as sharp and consistent as original artwork exported from a native design application.

Tip: If you have one-color artwork, scan it in black only at 600 DPI and convert to a standard ink color after you upload. This will result in a more consistent color.

Can I upload transparent artwork?
Yes. If your artwork has been saved with a transparent background in a native design application, that transparency will be retained when uploaded. The *.tif, *.png, and *.eps formats support this function. See your design program for more details.

Artwork cannot be made transparent after upload. Artwork with a white background (not transparent) is not recommended for use with pre-designed background templates or for colored paper stocks.

Can a complete design (such as an entire business card design) be uploaded?
Yes. You may upload a complete product design with text and artwork. For best results, begin with a solid white background template and be sure that design is sized to cover the entire design area (see the upload instructions for details).
Can I change the color of uploaded artwork?
For business cards, stationery, or stamps (exception: daters & notary), you can change the color of artwork to one standard ink color. Simply click on the artwork and choose a new color on the design studio tool bar.
Note: For consistent color results, upload clean, 100% black artwork.
What are the artwork requirements for raised print products?
Submit artwork with simple lines and solid colors for Raised Print products. Color-separated artwork is not necessary. Photos, gradients (two colors blending together) and screens (shaded backgrounds) are not recommended.
What are the artwork requirements for stamps?
Submit black and white artwork with simple lines for custom stamps. Photos, gradients (two colors blending together) and screens (shaded backgrounds) are not recommended.
How should I prepare my signature for a signature stamp?
For signatures, use a black felt tip pen and sign three times. Scan your best signature in black and white, and upload only that file.
Will custom uploaded art appear on matching products?
NO. You may select a blank matching product from the Matching tab but will need to add artwork and text again.
Designing My Product
What do the border lines around the design layout indicate?
The border lines (margins) help you position the artwork correctly on the layout during the design process. These border lines will not be printed on the finished product.
  • Outer (Bleed) Margin: if the image should extend to the edge of the finished printed product (no white edge/margin), the artwork must extend "past" the cut line to the outer (bleed) margin. The "Snap to Bleed" function will automatically position the correctly sized artwork to this outer bleed margin. This feature should not be disabled for a full bleed product.

  • Cut Line: the cut line (marked with red scissors) indicates the edge of the finished printed product.

  • Inner Margin: if the image/text is to be printed in full on the finished product, position it inside the inner margin. This prevents the image from being chopped off on the edge of the finished product.
Why does my artwork move when I place it near the margins?
To make sure that your artwork is not cut off or does not leave unwanted white space on the edge of your product, artwork automatically "snaps" to the outer / bleed margin (for a "bleed" product) when placed at the edge of the product. If your design includes artwork that can be cut off, but does not need to bleed fully to the outer margin, you may disable this setting by clicking "Settings" and turning the "Snap To Bleed" setting off.
What is a bleed?
A bleed refers to a product that is printed so the color runs all the way to the edge of the page on one or more sides.
Are Spanish symbols available?
Yes. Spanish and other special symbols can be added by clicking the Symbols button on the design toolbar and clicking on the requested symbol.
How do I add additional lines of text?
You can add additional lines at any time by clicking on the "Add Additional Text" button. Add the additional text on the bottom left of your screen, then move or format the text as desired using the design toolbar.
What if I would like to change design templates?
At any point in the design process, you can go back to view the available design templates by clicking on the "Change Template Design" button located in the Design Studio. Any templated text will be added to the new design automatically and any additional lines that have been added will need to be re-entered.
Can I change the text colors and format when using a design template?
Yes. Once you have selected a design and entered your text, you can customize your design by changing the font, size, color and location of text using the buttons located on the tool bar.
How do I use the Design Grid?
Click on the "Grid" button on the tool bar to activate a reference grid spaced at 1/8". You may use this grid during the design process to size and position images/text on business cards or rectangular stamps. The grid will not be printed on the finished product.
How do I align text?
You may select multiple lines of text and click the right, left, or center buttons on the tool bar. Once aligned, you can click the select block of text and move to the desired location. You may also select the "Align Text Vertically" button to space selected text evenly vertically.
Can the image/text be nudged?
Yes. Utilize the mouse to select the image or text box (multiple text boxes may be highlighted) and press the arrow keys (up, down, left, right) to move the image/text to the desired location. Every nudge will move the image/text by one pixel.
Click on the "Add Stock Logo" button to browse available logos by category. Once you select your stock logo, it may be moved, resized, or re-colored using the design tools. Each stock logo may be changed to 1 standard ink color in the Design Studio. Multiple stock logos may be added. Stock logos can be added to Business Cards, Letterhead, Full Color Stationery Envelopes, Postcards, Address Labels, Mailing Labels and Rectangle Stamps. Stock logos are not available for round stamps and daters.
Click on the artwork and select the "Delete" button to delete artwork, stock logos or unwanted text.
How do I check for spelling errors?
Click on the "Spell Check" button on the tool bar to begin a review of your text for spelling errors. Note: The spell check feature will not identify grammar errors and may not be able to recommend correct spelling for specific names and places.
Can I design a Vertical Business Card?
On the left side, under Design Options, choose Vertical Designs and then select your design template or Upload Here for a blank layout. Utilizing a vertical design layout will ensure that the image is printed in the correct direction on the business card.
Proofing My Product
Will my design be checked for any layout or text errors?
No. Your design will be produced exactly as submitted. Please note that changes cannot be made once the check out process is complete. Be sure to check carefully for any spelling or grammatical errors before continuing.
Will the colors on the screen match my final printed product?
No. Screen settings and resolutions vary and should not be used to gauge the final colors on your printed product.
What is the best percentage to use when viewing a PDF?
To see your design at actual size, view your PDF proof at 100%. If custom artwork was submitted, it is also recommended that you view the PDF at 300% to check for any issues such as fuzzy text, spots, blotches, shadows, or unwanted lines. Any imperfections that are visible on the PDF proof are likely to appear on your final printed product.
How do I check to see if there are any issues with my artwork?
For best results, select the View PDF link when you see your product proof and view at 300%. Look carefully for any fuzzy text, pixilation (poor resolution artwork), spots, blotches, shadows, or unwanted lines. Any imperfections that are visible on the PDF proof are likely to appear on your final printed product.
What if my text appears fuzzy on the PDF proof?
For best results, do not submit scanned text. Submit only the logo and add the desired text in the design studio. If original art was created with text and appears fuzzy, flatten the artwork in your native application before uploading into Design Studio.
What if I see white lines at the edge of my product?
If you have submitted a complete card design, click "edit" to return to the design studio and be sure that the edge of the artwork extends all the way past the "cut line" to the outer or bleed margin.
Completing My Order
How do I add another business card with the same design, but different contact information?
From the Product Summary Page click "Create a New Item with this Layout" to create an identical product, and you will be redirected to the Design Studio where you will be able to make any necessary changes to the layout (i.e. name, contact information). Proceed with the order as you normally would.
Am I able to make changes once my product is configured?
Yes. Once you have reached the Product Summary page, editing options based on product are available.